Privacy Policy
This privacy policy explains how routine.solutions collects, uses, stores and protects personal data when visitors use the website, submit a contact or signup form, or when clients use the portal and connected services.
Controller
routine.solutions is the controller for the processing described on this website unless a specific client agreement states otherwise.
What data we process
- Website access data such as IP address, browser information, date/time and requested URLs.
- Information submitted through forms, including name, email address, mobile number, business name and any message content.
- Client-account data such as login details, assigned services, language preference and portal activity.
- Files or messages uploaded by clients in the portal, including reporting ZIP files and task-related attachments.
- Connected service credentials that clients provide for task execution. These are stored encrypted server-side and are decrypted only for the specific authorized task.
Why we process data
- To respond to inquiries and evaluate signup requests.
- To create and administer client accounts and provide the contracted services.
- To operate the portal, dispatch tasks, deliver outputs and provide support.
- To secure the website and prevent misuse.
- To meet legal, accounting and record-keeping obligations.
Legal bases
Where GDPR applies, the legal bases are typically Art. 6(1)(b) GDPR for pre-contractual steps and contract performance, Art. 6(1)(c) GDPR for legal obligations, Art. 6(1)(f) GDPR for legitimate interests such as security and service operation, and Art. 6(1)(a) GDPR where consent is specifically requested.
Recipients and processors
Data may be processed by hosting, email, messaging, automation, security or infrastructure providers that support routine.solutions in operating the website and services. Access is limited to what is necessary for the relevant purpose.
Retention
We retain personal data only as long as needed for the relevant purpose, contractual relationship, support history, or legal retention period. Protected uploads and portal materials may remain available while a client relationship is active and for a reasonable follow-up period unless deletion is legally restricted.
Your rights
Depending on applicable law, you may have rights of access, rectification, erasure, restriction, objection, data portability and complaint to a supervisory authority. To exercise these rights, contact hello@routine.solutions.
Security
routine.solutions uses reasonable technical and organizational measures to protect personal data, including access controls and encryption for stored client credentials. No internet transmission or storage system can be guaranteed absolutely secure.
Changes
This policy may be updated when the service, legal requirements or processing practices change. The latest published version on this page applies.